Product or service reviewed: Numerous

Steve Krupnik
Mishawaka, IN

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy:

Product or service reviewed: service

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Please note the spelling of my address, it's "N. Greene road" instead of "N. Green road". Thanks!

Jan Oostland
Goshen

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Shawn Strawser

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Randall Bontrager
Shipshewana

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Esther Van Marel
Marcellus, Michigan

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

I praise Sam for his expertise service.

sherry willard
Elkhart.in

Product or service reviewed: humidifier humidistat replaced. checked furnace. installed air purifier

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Eugene was very curtious and professional.

Wilma Mast
Middlebury

Product or service reviewed: Service

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Responded to my problem in a very prompt and professional manner.

Randy Miller
Centerville, Michigan 49032

Product or service reviewed: Maintenance

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Found fan belt getting, reset limiting switch, now the fan is running for less than a minute, goes off and comes back on many times every hour. Someone is supposed to come replace the belt hopefully on Monday. They will need to adjust the limiting switch again.

Mary Middleton
Three Rivals

Product or service reviewed: Ball valve

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Good

David Duncan
Dowagiac, Michigan

Product or service reviewed: Geothermal

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

This is the 2nd time I have used Crystal Valley and both times the Tech was very professional and very informative

Kevin Evans
Constantine, MI

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Sams a good dude and explains everything very good

jim long
shipshewana, in

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Fair
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

ton hilton
Three Rivers

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

very professional , explained issues in detail

hubbard feeds
shipshewana, in

Product or service reviewed: Water Furnace

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy:

Everyone is so friendly and considerate. Would recommend Crystal Valley to friends.

Charles Lamb
Goshen, In. 46528

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

hubbard feeds
shipshewana, in

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Good

Sam was extremely knowledgeable and detailed.

Patrick O'Connor
Bristol

Product or service reviewed: repairs

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Mike Morris

Product or service reviewed: Furnace

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Linda
White pigeon, mi

Product or service reviewed: Warranty question

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Paul
MIDDLEBURY

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Eldon Heatwole

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Eldon Heatwole

Product or service reviewed: Geothermal PM

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Good
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Would like to have technician update the maintenance tag on the furnace noting that the PM was done and what was done. This helps the homeowner keep an accurate record of the history of things checked and maintained on the machine. Also, it would be really helpful to know that some kind of checklist was indeed completed? If it is, could we get a copy?

Roelf Kuitse
Union

Product or service reviewed: hope it lasts longer than before

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Sam was very nice guy seemed very honest with my questions did great work would recommend him for a raise

Michael Truax
Bristol

Product or service reviewed: FURNACE OUTAGE

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

RACHEL M WISE
Goshen

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Good
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Charles Lamb
Goshen, In

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Mike Morris
SOUTH BEND

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Roberta Fisher
THREE RIVERS

Product or service reviewed: Service to tankless water heater

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Scottie stob
Edwardsburg mi

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Chris Cratin
White a Pigeon, MI

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Jeff

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Sam was extremely courteous and professional. He did a great job thoroughly explaining the problems and options for repair or replacement. He did not pressure us in any way to make a rushed decision. Overall he did a great job!

Dave Blessing
Goshen, In

• Timely Service: Excellent
• Overall Quality: Good
• Work Value: Good
• Technician Neatness: Excellent
• Technician Courtesy: Good
• Office Courtesy: Good

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Donald Newcomer
Shipshewana

Product or service reviewed: Furnace repair

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Good

Keep hiring people from Orville Ohio!

ABRAM N BRUBAKER
JONES

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Brad haines
Elkhart

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Charli Hurley
IN

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

If I did not have the opportunity to take this survey I would have called to let you know how great Sam was. He is very professional and answered all of my questions and concerns.

Larry Hollenbach
South Bend, In 46619

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy:
• Office Courtesy: Excellent

Dave ives

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Absolutely thrilled with the service! So Thankful for Crystal Valley!

Pam Mendenhall
Elkhart

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Product or service reviewed: fixed Rust Inhibitor

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Beryl Loomis
Three Rivers, MI 49093

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Larry W Miller
Topeka

Product or service reviewed: Tankless water heater

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Carl
Goshen, Imdiana

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Dave Ives
Whit Pigeon Michigan

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Product or service reviewed: fixed Rust Inhibitor

• Timely Service: Good
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Beryl Loomis
Three Rivers, MI 49093

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Mike healey
LaGrange in 46761

Product or service reviewed: Repaired the furnace

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

You always do a great job. Thank you!

James Stiver
Middlebury

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Lisa brunner
Jones

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Lynn Gross

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Rev. McNeal Stewart
Elkhart

Product or service reviewed: Rennai tankless water heater

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Sam was absolutely FANTASTIC! Courteous, thorough, and extremely knowledgeable. You’ve definitely gained a new customer for all my heating and cooling needs!

Jon Stallman
Middlebury, IN

Product or service reviewed: Repair

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

What a company of Excellence! It starts with the owners and is also displayed in their employees. The manager Terry was in contact with me to make sure the appointment was made when we had trouble with our geothermal, and assured us of what time the technician, Sam, was coming. Sam is very professional, polite, and extremely knowledgeable! He took the time needed to not only assess the problem and fix it quickly, but he helped us understand the unit and how to be proactive and prepare for the seasons to come with using our geothermal to maximum efficiency. We are amazed at the excellence in this company! Thank you!!!

Brent & Charda Lively
Goshen

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Product or service reviewed: Diagnosis on fan

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Sam was very helpful and courteous while quickly getting to the root cause of the problem. I really appreciate his technical ability, thanks.

David T Druhan
Bristol

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Good
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

steve troyer
middlebury

Product or service reviewed: Limiting switch for fan

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Mary Middleton
Three Rivers