Reviews

Very neat and clean

Invoice says the service call was to North Liberty. It should be Plymouth. Samuel was very efficient. The service call was a pleasant one.

Crystal Valley Comfort is a fine company with a great group of employees. My furnace, which I had purchased from them some years ago, quit working on a cold Friday night. They made a service call right away Saturday morning, determined that the heat exchanger was damaged, and disconnected the furnace because of carbon monoxide emissions. Despite supply problems due to the Covid pandemic they were able to locate and install a new furnace within six days. I would like to thank the following: Shelia, the general manager, and her husband for bringing space heaters to my home to try to keep water pipes (and me) from freezing Terry, for locating the new furnace and working out the warranty benefits Travis for removal of faulty equipment, installation of the new furnace, his expertise, and his kindness Shirley for several years of superlative yearly service on the original furnace and for orchestrating help when I needed it And finally, my sincere thanks to Nate, who made the Saturday service call, located the nearly hidden crack in the heat exchanger, and possibly saved me from carbon monoxide poisoning. Grateful to all of you, L Murray

Crystal Valley provides great service, and polite, knowledgable technicians!

Kevin was very thorough and informative.

Our service technician was Nate. Nate was friendly & courteous. He was knowledgeable & professional. Nate was able to answer all our questions. Nate made recommendations. He explained the features and benefits of his recommendations. We were very pleased and satisfied with the service that Crystal Valley provides. We will continue to do business with them.

We had a tech (Sam) come out for our tankless water heater. Great guy he didn't give up and we couldn't be happier

consistently good work. thanks.

Very respectful people to deal with. They always make it right with the customer. Will definitely continue to use.

Performed the yearly check on our heating system, and answered my questions about other products. He installed an air purifier for us as well. Nathaniel was polite, efficient, and knowledgeable.

Nate did a very good job and was very personable. We very much appreciate the excellent service from Crystal Valley.

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