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Reviews

At Crystal Valley Comfort we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites or social networks.

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Reviews of Crystal Valley Comfort

4.9683544303797

(Based on 316 rated reviews)

21-Jul-2022

Crystal Valley masters a number of construction related hurdles that most companies never even try to master. Polite. Extremely knowledgeable. Able to explain complex engineering in simple terms. Great follow through. Great communication before and during construction.

EPF

10-Dec-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Good
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Bridget gongwer
Goshen

08-Dec-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Michael was great today, as all your service techs are. Explained what he did and answered questions. The entire Crystal Valley family takes such good care of us. From Gaye and Terry to the service techs- all excellent at what they do!!

Angie Cravens-Ganter
MI

01-Dec-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Gene newcomer
Shipshewana ind. 46565

29-Nov-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Christine Mershman
Topeka

29-Nov-2021

Product or service reviewed: -0-

  • Timely Service: Excellent
  • Overall Quality: Good
  • Work Value:
  • Technician Neatness: Good
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Since this was a diagnostic call and not a repair/replace heating system I can't give a higher rating since a large part of the work is yet to be done.

Thomas J Leland
Mishawaka

21-Nov-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

17-Nov-2021

Product or service reviewed: Preventive Maintenance

Technician: stechcv@gmail.com

Very efficient

Donna Lantis
Nappanee, IN

09-Nov-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Linda Fisher
WHITE PIGEON

03-Nov-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Cecilia Weigle
Marcellus MI

28-Oct-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

David Boothby
Goshen

28-Oct-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Karen Miller

28-Oct-2021

Product or service reviewed: Preventive Maintenance

Technician: stechcv@gmail.com

Thanks Sam!

Weslie Jansen
Nappanee, IN

26-Oct-2021

Product or service reviewed: furnace maintenance with new capacitor installed

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Lou Mierau
Goshen

23-Oct-2021

Product or service reviewed: Furnance check up

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Willard Heath
Mendon,MI 49072

22-Oct-2021

Product or service reviewed: Preventive Maintenance

Technician: stechcv@gmail.com

Sandra Hollar
Milford, IN

22-Oct-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Anonymous

21-Oct-2021

Product or service reviewed: Amana

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Tech checked w/his support to check the test results. I like this type thoroughness.

John Schmidt
MI

16-Oct-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Bob Warner
Three Rivers MI

06-Oct-2021

Product or service reviewed: Furnace, air conditioner, water heater

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Stephen Foster
White Pigeon

01-Oct-2021

Product or service reviewed: Water Furnace

  • Timely Service: Good
  • Overall Quality: Excellent
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Glenn Oxender
MI

28-Sep-2021

Product or service reviewed: AC Service

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Wonderful service.

Karrie and Adam Mathews
Middlebury, IN

24-Sep-2021

Product or service reviewed: New furnace

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Very pleased with the work done.

Patricia Lundberg
Osceola

17-Sep-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Jim Marks
White Pigeon

16-Sep-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Patricia Lundberg
Osceola

15-Sep-2021

Product or service reviewed: Checkup

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

David Snyder
Middlebury

13-Sep-2021

Product or service reviewed: Amsana A/C

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Good
  • Technician Courtesy: Good
  • Office Courtesy: Excellent

Richard Imgrund
Three Rivers MI

08-Sep-2021

  • Timely Service: Good
  • Overall Quality: Good
  • Work Value: Good
  • Technician Neatness: Good
  • Technician Courtesy: Good
  • Office Courtesy: Good

30-Aug-2021

  • Timely Service: Excellent
  • Overall Quality: Good
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Brenda Wagner
Three Rivers, MI

29-Aug-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Charles & Susan Booth
Goshen, IN 46528

27-Aug-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Elizabeth Colleran
South Bend, IN

24-Aug-2021

Product or service reviewed: New System Installation

Technician: hellotbowers82@gmail.com

Great service all around, from scheduled inspection, sales demo ( no pressure)to installation of new appliances. Answered all my questions in a way I could understand. Friendly, reliable, professional.

Patricia Nuyken
Goshen, IN

24-Aug-2021

Product or service reviewed: Semi-annual inspection/service

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Prompt & efficient

S & W Associates, LLC c/O Jon. Wieand
Goshen IN

17-Aug-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Samuel did a great job

Jim Horn
Goshen

16-Aug-2021

Product or service reviewed: Preventive Maintenance

Technician: sheilam@crystalvalleycomfort.com

Thanks for the bag of candy! It was yummy good!

Kathy Harbaugh
Bristol, IN

16-Aug-2021

Product or service reviewed: regular service

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

We have always had excellent service from Crystal Valley. We have never had the need to complain, they do a great job.

Glen Blinn
Vicksburg

14-Aug-2021

Product or service reviewed: Heat pump routine inspection

  • Timely Service: Fair
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Had to replace part on 9 month old tankless water heater. Now new Reme air purifier is not working. But the service people keep at it until they find the fix.

Patricia Nuyken
Goshen, IN 46526

13-Aug-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

rodney F kent
Middlebury

11-Aug-2021

Product or service reviewed: Air Conditioner

  • Timely Service: Good
  • Overall Quality: Good
  • Work Value: Good
  • Technician Neatness: Good
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

John Birkey
Goshen, IN

05-Aug-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Both the techs were great! Explained things and answered any questions we had

Linda Bennett
Three Rivers, MI

05-Aug-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Joyce Daglow
White Pigeon, MI 49099

05-Aug-2021

Product or service reviewed: AC

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Very professional

Barbara Fought
Sbipshewana

04-Aug-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Joel and Teresa Barnes
Niles, MI 49120

04-Aug-2021

Technician: hellotbowers82@gmail.com

John Miller
Syracuse, IN

03-Aug-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Linda jimison
Elkhart, in

26-Jul-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Dale Bishop
Three Rivers, MI

15-Jul-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Tech was courteous, explained what repairs needed, had parts and handled on the sport - we like that!

14-Jul-2021

Product or service reviewed: surge protector

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Kevin was pleasant and patient as he answered all my questions

Beth A Kallimani
Middlebury

09-Jul-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy:

Shirley Yoder
Goshen, In. 46526

07-Jul-2021

Product or service reviewed: Maintenance of Geothermal

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Sam was so knowledgeable and answered all of my questions very simply in terms I could understand. He was very respectful and I'd be happy to have him back anytime. Thank you, Sam!

Lisa Rodriguez
Granger IN

07-Jul-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

James L. Paulsen
White Pigeon

29-Jun-2021

Product or service reviewed: air conditioner

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Terry, you are a real person to deal with, you are straight up. I have been having work and maintenance done for many years.I would be lost without you. Thank you so much for all you have done for me. Shirley

Shirley Adams
Elkhart, In 46514

28-Jun-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

23-Jun-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Joe Taylor
STURGIS

23-Jun-2021

Product or service reviewed: AC check and replacement of parts and refrigerant

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Eugene and the young man with him were very courteous and found the problem and fixed it. Was told of a couple of options to extend my AC's life and about the maintenance agreement. I already have it for the furnace in the winter but did not have it for the AC. Thankful for their knowledge and courtesy.

Avis Wilkinson
Goshen

22-Jun-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy:

16-Jun-2021

Product or service reviewed: aprilaire

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Huberta Nisonger
Three Rivers

15-Jun-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

barb white
white pigeon,mi

11-Jun-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Sam P was super polite and pleasant. He showed up on time and completed the A/C check in a timely fashion. He kept me updated on where he was and what he was doing. Truly an asset to your service team!

Amy Shelley
Edwardburg, MI

11-Jun-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Mary Middleton
Three Rivers MI

10-Jun-2021

Product or service reviewed: Air Conditioner maintenance

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

I am very satisfied with Crystal Valley Comfort.

Patricia Lundberg
Osceola

08-Jun-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Stephanie L Crone
white pigeon

08-Jun-2021

Product or service reviewed: Professional service

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Great service tech!

Marvin Ailstock
Sturgis, Mi

27-May-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Appreciated Sam's attention to detail and explanations.

John L Schrader
Three Rivers

25-May-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Bonnie Borger
Nappanee, IN 46550

24-May-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Evelyn Byler
White Pigeon

15-May-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

LARRY SUETKAMP
Granger

30-Apr-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Carl Weaver
Goshen, Indiana

27-Apr-2021

Product or service reviewed: HVAC

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

They have worked above and beyond expectations to make sure that my dad has great heating and AC in his new condo. Thank you Crystal Valley!!

Andrea Thalheimer
Goshen

26-Apr-2021

Product or service reviewed: New System Installation

Technician: sheilam@crystalvalleycomfort.com

Kim & Ed Stevens
Three Rivers, MI

24-Apr-2021

Product or service reviewed: routine maintenance

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

The technician was very cooperative when I told him that our granddaughter who is a nurse and worked all night was sleeping. He quietly did his work. Thank you.

Alice Slabaugh
Goshen, IN 46528

15-Apr-2021

Product or service reviewed: cleaned part

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Good job

Daryl Rice
White Pigeon

31-Mar-2021

Product or service reviewed: Annual Summer service

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Leslie York
White Pigeon

29-Mar-2021

Technician: hellotbowers82@gmail.com

The install team was great, no messes left laying around inside or out. I'm also very impressed with the wall units themselves as to how quiet they operate. This was a great investment into our house. We could not be happier with the CVC team. Thanks again and awesome job!

Steve Yoder
Middlebury, IN

22-Mar-2021

Product or service reviewed: New HVAC system

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

I can't believe how this company has gone out of their way to make everything right and their attention to detail. Outstanding service is not easy to find these days but you can find it with Crystal Valley!!

Andrea Thalheimer
Goshen

19-Mar-2021

Product or service reviewed: Twice a year service contract

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Suzette E Hilton
East Lansing MI 48823 (billing) Sturgis MI 49091 (service Address)

19-Mar-2021

Product or service reviewed: New HVAC system

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

You had to work extra hard to get the furnace installed, vented and a replacement one installed because a part was defective. You did all of this in a timely fashion without any delays. You started earlier than expected and finished on the date originally expected despite the problems. I'm glad that Goodman worked with you to get a new unit so quickly. Thank you so much!

John Rahe
GOSHEN

12-Mar-2021

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Nathaniel was very knowledgeable and answered all of my questions. He worked efficiently and thoroughly. I have great peace of mind that my units are being serviced by the best!!Thank you.

Marcia Ditto
Vandalia, MI

11-Mar-2021

Product or service reviewed: Evaporator Coil Replacement

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Eugene is an excellent technician! He is very courteous and professional! He has great attention to detail and does a very thorough job! Very impressed!

Brent Dunaway
White Pigeon, MI

06-Mar-2021

Product or service reviewed: New System Installation

Technician: hellotbowers82@gmail.com

Very neat and clean

Toni Miller
Goshen, IN

05-Mar-2021

Product or service reviewed: New HVAC system

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Thank God for Kevin discovering that the heat exchanger was cracked!

Andrea Thalheimer
Goshen

04-Mar-2021

Product or service reviewed: Annual furnace insoection

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Gary and Linda Henderson
Goshen IN

04-Mar-2021

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Linda And Gary Henderson
Goshen, IN

02-Mar-2021

Product or service reviewed: Replacement fan motor and bracket

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

The technician identified the problem quickly and answered all of my questions. The repair took less than an hour. I will be recommending Crystal Valley Comfort to my friends, family, and neighbors.

Benjamin H Horrocks
Three Rivers

24-Feb-2021

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Pat And Jerry Timm
Schoolcraft, MI

24-Feb-2021

  • Timely Service: Good
  • Overall Quality: Good
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Good

Carolyn Peters
Elkhart, In

22-Feb-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

18-Feb-2021

Product or service reviewed: Motor replacement

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Mary A Middleton
Three Rivers

18-Feb-2021

Product or service reviewed: six month service

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Invoice says the service call was to North Liberty. It should be Plymouth. Samuel was very efficient. The service call was a pleasant one.

Allen Shockney
IN

17-Feb-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

15-Feb-2021

Product or service reviewed: New System Installation

Technician: hellotbowers82@gmail.com

Crystal Valley Comfort is a fine company with a great group of employees. My furnace, which I had purchased from them some years ago, quit working on a cold Friday night. They made a service call right away Saturday morning, determined that the heat exchanger was damaged, and disconnected the furnace because of carbon monoxide emissions. Despite supply problems due to the Covid pandemic they were able to locate and install a new furnace within six days.I would like to thank the following:Shelia, the general manager, and her husband for bringing space heaters to my home to try to keep water pipes (and me) from freezing Terry, for locating the new furnace and working out the warranty benefitsTravis for removal of faulty equipment, installation of the new furnace, his expertise, and his kindnessShirley for several years of superlative yearly service on the original furnace and for orchestrating help when I needed itAnd finally, my sincere thanks to Nate, who made the Saturday service call, located the nearly hidden crack in the heat exchanger, and possibly saved me from carbon monoxide poisoning. Grateful to all of you,L Murray

Linda Murray
Mendon, MI

09-Feb-2021

Product or service reviewed: water valve thingy doodle

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Sam did a great job on a dark and snowy night. thanks!

Carl Wodrich
Buchanan, MI

08-Feb-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Crystal Valley provides great service, and polite, knowledgable technicians!

Stephanie Roth Pairitz
IN

05-Feb-2021

  • Timely Service: Good
  • Overall Quality: Excellent
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Good
  • Office Courtesy: Good

02-Feb-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

29-Jan-2021

Product or service reviewed: New System Installation

Technician: hellotbowers82@gmail.com

Terry Bley
Goshen, IN

27-Jan-2021

Product or service reviewed: Amanda furnace quit. Found damage Now warranty replacement

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Kevin was very thorough and informative.

Debra Bell
Three Rivers

27-Jan-2021

Product or service reviewed: Water Furnace check up

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Our service technician was Nate. Nate was friendly & courteous. He was knowledgeable & professional. Nate was able to answer all our questions. Nate made recommendations. He explained the features and benefits of his recommendations. We were very pleased and satisfied with the service that Crystal Valley provides. We will continue to do business with them.

Joe French
Nappanee

26-Jan-2021

Product or service reviewed: Annual check

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Nancy A Moore
Three Rivers

23-Jan-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

I wish the tech would have noted on the sticker on the side of the furnace, the date and type of service performed. This has been an ongoing record since the date you installed the furnace for my parents. As of the date of this response (Saturday, Jan. 23, 2021 8:00 am), I am having some trouble with the furnace trying to come on and then shutting down. It has done this several times as I turned the thermostat up this morning.

Nancy Baker
Elkhart IN,

19-Jan-2021

Product or service reviewed: Routine maintenance, repair of leak in hot water heater

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Jessica Elliott
Goshen, IN

14-Jan-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

.this guy was polite, friendly, and knew his job

Gregory Crosbie
Vicksburg MI

08-Jan-2021

Product or service reviewed: replacement of sensor and install new surge protection

  • Timely Service: Good
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

consistently good work. thanks.

Margaret R Schnaars
Goshen

08-Jan-2021

Product or service reviewed: Geothermal Funace and Reme Halo

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

All of your employees including Kenton and the supervisor who looked at the job before the work was done, were all very professional and polite. Thank you for everything. (Sorry, I forgot the names)

Tom Reid
Howe

07-Jan-2021

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Performed the yearly check on our heating system, and answered my questions about other products. He installed an air purifier for us as well. Nathaniel was polite, efficient, and knowledgeable.

Mike Ely
Three Rivers, MI

07-Jan-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Connie Balyeat
MI

06-Jan-2021

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Nate did a very good job and was very personable. We very much appreciate the excellent service from Crystal Valley.

Bryce Schrock
Goshen, IN

06-Jan-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Jeanine Kaufman
Goshen

05-Jan-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

LAWRENCE CZASZWICZ
three rivers michigan

01-Jan-2021

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Glen Blinn
Vicksburg, MI 49097

29-Dec-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

John Hooley
Elkhart, IN

29-Dec-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

David And Mary Ives
White Pigeon, MI

28-Dec-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Ceil Clementz
IN

21-Dec-2020

Product or service reviewed: oil filter canister

  • Timely Service: Good
  • Overall Quality: Good
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

The invoice for this minor task was outrageous. With over thirty years of dealing with Crystal Valley, I will need to research another service source

EDWARD MACKAY
THREE RIVERS

21-Dec-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Donald Newcomer
Shipshewana

17-Dec-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Fair

I feel since my heater is less than two years old and I have been paying multiple times on repair work ( labor). That is something I should not have had to pay because it should’ve been a better and new heater in the first place so that way I would not have had these repair jobs done!

Barbara Smith
Howe, In

17-Dec-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Nate was on time, friendly and helpful.

Kathy Gordon
Elkhart IN

10-Dec-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Jenny Albert
Goshen

10-Dec-2020

Product or service reviewed: Repair

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Courteous and punctual.

MICHAEL CONKLIN
CONSTANTINE, MI.

03-Dec-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Very Friendly and answered all my questions.

Lori And Tim Keenum
Goshen, IN

03-Dec-2020

Product or service reviewed: Furnace service

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Prep for new system in future

Bill Guinther
IN

01-Dec-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Did a very good job, very professional

Steve Rank
Centreville

27-Nov-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Joe And Dianna Stump
Goshen, IN

25-Nov-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Angie Ganter
Niles, MI

23-Nov-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Charlotte Hurley
Goshen, IN

23-Nov-2020

Product or service reviewed: Regular Maintenance

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Charli Hurley
IN

20-Nov-2020

Technician: hellotbowers82@gmail.com

Travis was AMAZING during our entire install process! We greatly appreciate his attention to detail, kindness, and the wealth of knowledge that he took the time to share with us. He was always respectful and left the basement tidier than when he arrived! Overall, he made the entire experience a great one! I would recommend Crystal Valley and Travis specifically to anyone!

Holly Napier
Syracuse, IN

20-Nov-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Polite and courteous service rep

Marvin Ailstock
Sturgis, MI

19-Nov-2020

Product or service reviewed: System Repair

Technician: stechcv@gmail.com

I have been around HVAC service techs for over 60 years and I can tell you there are none better than Sam. He is knowledgeable on both Hydronics and Forced air, courteous, and explains and answers all questions in detail. Even my wife told him how impressed she was and that he really knows his "stuff". This isn't my first exposure to Sam but he continues to impress me and I'm sure you already know this. As a businessman it's nice to hear the upside. Business is as strong as your people, I hope Crystal Valley is doing well.

Dave S.
Elkhart, IN

19-Nov-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Sam installed and explained how to use the new thermostat

Thomas L Smith
Lagrange

18-Nov-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Mary And Merle Yoder
Millersburg, IN

18-Nov-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Charles And Elaine Schmidt
Middlebury, IN

17-Nov-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Dawn And Jeff Jacobs
Ligonier, IN

17-Nov-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Becky Coquillard
Granger IN

17-Nov-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Nathaniel Walker was very knowledgeable and helpful with information

Karen Burns
Ligonier, IN

16-Nov-2020

  • Timely Service: Good
  • Overall Quality: Good
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Merle and Mary K Yoder
Millersburg In 46543

11-Nov-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

We were very pleased with Nate's service..

Ellen And Norman Beckwith
Three Rivers, MI

10-Nov-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Nate your service tech. was polite, very professional, was masked up for entire service call and answered all questions

Bob Warner
Three Rivers, MI

03-Nov-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Bonnie And Michael Borger
Nappanee, IN

02-Nov-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Good work as expected!

Beth And George Kallimani
Middlebury, IN

30-Oct-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

We were absolutely amazed that Nate came so quickly when we called about our emergency. Thank you, Terry, for fitting us in that day! Job well done!

James And Joan Stiver
Middlebury, IN

29-Oct-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Great job, answer alll questions, very polite, didn't rush through and run.

Pam Johnson
White Pigeon, MI

29-Oct-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

28-Oct-2020

Product or service reviewed: System Repair

Technician: nwalk52@gmail.com

Nate did an EXCELLENT job. He was very thorough. Answered ALL our questions. We were scheduled for Monday but Terry called and asked if I was available now!!! They do their BEST to get to your problems Once again Thanks Nate

Vicki Jaramillo
Sturgis, MI

27-Oct-2020

Technician: nwalk52@gmail.com

Brian Rice
Leonidas, MI

26-Oct-2020

Product or service reviewed: New System Installation

Technician: hellotbowers82@gmail.com

All around a great experience. The installers were super nice and helpful. They answered all questions I had. I like companies with great communication and they exceeded my expectations. They were extremely helpful from start to finish.

Curt Blosser
Elkhart, IN

26-Oct-2020

Product or service reviewed:

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Bernard Nisonger
Three Rivers

23-Oct-2020

Product or service reviewed: Furnace maintenance

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Awesome tech, great service and a fair cost. Overall very pleased and I have heat again.

Kyle Kilgore
Elkhart

23-Oct-2020

  • Timely Service: Good
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Stephen A Daily
Granger

23-Oct-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

It is on file

22-Oct-2020

Product or service reviewed: Gas valve replaced

  • Timely Service: Good
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Mary Jane Hoober
Middlebury

19-Oct-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

On time for appointment as usual seemed to be very efficent.

Ralph And Shirley Parlin
Leonidas, MI

18-Oct-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Nathaniel was great!

Susie Ford
White Pigeon, MI

16-Oct-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Jeff Coppes
Mishawaka, IN

15-Oct-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Your service man thoroughly explained everything to us and he did a great job of maintenance.

Linda And Larry Fisher
White Pigeon, MI

15-Oct-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Karen And Otis Miller
Goshen, IN

15-Oct-2020

Product or service reviewed: We had to pay for a part that the technician said needed to be replaced

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy:

Crystal Valley Comfort is honest and reliable! They are experts in their field!

Jack & Lynn Zeiler
MI

15-Oct-2020

Product or service reviewed: Reme Halo

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Sam was helpful and polite during the service visit.

Bob Waugaman
Goshen

14-Oct-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

on time and very thorough.

Katie Otto Farm
Middlebury, IN

14-Oct-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Nate was in and out in no time. It was only a couple hours ago, but I am assuming that everything was done correctly and will be to our satisfaction. But if it is not, I know you will stand behind his work.Thanks - Jim E.

Jim And Corolyn Eagleson
Middlebury, IN

14-Oct-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

12-Oct-2020

Technician: klehman1979@gmail.com

Tina Martin
Goshen, IN

12-Oct-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Enjoyed Nate and his work!

Mike Fuller
Three Rivers, MI

12-Oct-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Michael Blough
Goshen, IN

12-Oct-2020

Product or service reviewed: Checking furnace before winter.

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Mike Fuller
Three Rivers, Michigan

09-Oct-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

08-Oct-2020

Product or service reviewed: Bryant HVAC Unit

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

They were awesome...came earlier than we thought they could come, put in a great system that I can’t hear running!!!!

John Utley
IN

07-Oct-2020

Product or service reviewed: Annual service

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Timm Smith
Mendon Mo

06-Oct-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Jerry and Candy Suszko
White Pigeon Michigan

06-Oct-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

03-Oct-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Wayne Wiebel
Sturgis, MI

02-Oct-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Did a very good service t our Water Furnace

David And Penny Duncan
Dowagiac, MI

01-Oct-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Ken Nemes
Mishawaka, IN

01-Oct-2020

Technician: stechcv@gmail.com

My last experience started out with miscommunication on both side which lead to frustration which turned into a poor review. Crystal Valley immediately contacted me and the situation has been rectified. I commend CV for caring enough to call and working through the miscommunication. At the end of they day they have earned my business.

Stephen Morcos
White Pigeon, MI

29-Sep-2020

Product or service reviewed: System Repair

Technician: nwalk52@gmail.com

You have always given us great service even tho we seem to have some unusual problems. Thank you for all you have done

Pat Wragg
Centreville, MI

29-Sep-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Steve And Tamara Babcock
Three Rivers, MI

25-Sep-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Jeff Bell
Schoolcraft, MI

25-Sep-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Nathaniel was very thorough.

Dennis And Kathy Griffioen
Centreville, MI

25-Sep-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Sam was very professional

stephen morcos
White Pigeon MI

23-Sep-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Good

Kathleen Griffioen
Centreville MI 49032

22-Sep-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Susan Marks
Elkhart IN

22-Sep-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Susan And John Marks
Elkhart, IN

21-Sep-2020

John And Gail Schrader
Three Rivers, MI

21-Sep-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value:
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

GEORGENE Homer/Kim Lucas
Three Rivers, MI

21-Sep-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Jennifer And John Randolph
Millersburg, IN

18-Sep-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Great job!

Dave And Marlene Snyder
Middlebury, IN

18-Sep-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Dan And Carol Harvey
Jones, MI

18-Sep-2020

Product or service reviewed: Both service and product are GREAT!

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

We have worked with you for years. When we purchased this home it had a geo-thermal furnace/AC. They are fantastic. We had to replace the original in 2013. We didn't give a second thought on replacing with the same type furnace.. They are a little pricey to buy but you make it up very fast and then the saving is out of this world!! I would recommend this type furnace to everyone. It is really nice to only receive one utility bill a month and that bill tells the storey!.

Jeannie hensell
Centreville MI 49032

18-Sep-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Sam was very informative. He told me things about my furnace that I didn't even know. Thank you Sam.

17-Sep-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Deborah Tor
IN

17-Sep-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Jefferey And Nancy Nasser
Centreville, MI

16-Sep-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Patricia Lundberg
Osceola

16-Sep-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Overall, we've never experienced a bad service call, the tech today (Nathan Walker) was very nice, easy to talk to and he did what he needed and gave us a positive report on our furnace.

Synergy Insurance
Mishawaka, IN

16-Sep-2020

Technician: nwalk52@gmail.com

Barbara Fought
Shipshewana, IN

16-Sep-2020

Technician: nwalk52@gmail.com

He gave me additional information about what else I can do about my hard water.

Beryl Loomis
Three Rivers, MI

15-Sep-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Always good work, always on time, Thank you

St Joseph Catholic Church
White Pigeon, MI

14-Sep-2020

Technician: nwalk52@gmail.com

Nate is very professional, kind, and knowledgeable. He is a real asset to the company.

James And Nancy Marks
White Pigeon, MI

11-Sep-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Jeff And Jennifer Longenbaugh
Middlebury, IN

08-Sep-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Carol Weber
Edwardsburg, MI

05-Sep-2020

Technician: nwalk52@gmail.com

Very satisfied.

Tony And Julia Carroll
Goshen, IN

04-Sep-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Bob Oldenburg
Constantine, MI

02-Sep-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Your verification system for I am not a robot is absurd

George Pietrzak
Middlebury

31-Aug-2020

Product or service reviewed: WaterFurnace repair

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Poor

My poor rating for "office personnel" is specifically for the after-hours answering service. She was not very pleasant or cordial. The way she answered made it seem like I was interrupting something and causing a burden. Sam Patterson, on the other hand, was amazing. Very courteous, personable, and knowledgeable. He put up with my questions (I'm trying to learn how the WaterFurnace works) and took the time to explain things to me. A+ service from Sam.

Anfrey Cheng
Buchanan, MI

29-Aug-2020

Product or service reviewed: System Repair

Technician: nwalk52@gmail.com

Great service, technician answered all my questions and went above/ beyond. Would recommend to everyone.

Nigel Norman
Three Rivers, MI

29-Aug-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Michael And Brenda Hahn
Middlebury, IN

28-Aug-2020

Product or service reviewed: Crystal Valley techicians installed a new Geothermal Heat Pump and wall hung instantaneous water heater. They also servicr my existing minisplit heat pump purchased by the home's prior owner.e

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Best HVAC and plumbers in the SW Michigan and Northern Indiana area. Very prompt and knowledgeable service techs

Tom Kuhn
Three Rivers, MI

28-Aug-2020

Product or service reviewed: New System Installation

Technician: hellotbowers82@gmail.com

Brenda Wagner
Three Rivers, MI

28-Aug-2020

Technician: hellotbowers82@gmail.com

Did a fantastic job on the furnace In my garage as well as running the duct work in my finished basement. Super knowledgeable and learned a lot.

Gary Houser
Middlebury, IN

27-Aug-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Jim Horn
Goshen In

27-Aug-2020

Product or service reviewed: Furnace/Cooling Unit

  • Timely Service: Fair
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Technician was quite late BUT I was kept informed about what was happening and when he would be arriving.

Charli
IN

21-Aug-2020

Product or service reviewed: System Repair

Technician: nwalk52@gmail.com

Robert And Laura Nelson
Mendon, MI

20-Aug-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Charles Yoder
Middlebury, IN

20-Aug-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy:

Sorry to see Shirley go. We will miss her smile and kind service.

Kathy Harbaugh
Bristol Indiana

19-Aug-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Luke Gascho
Goshen IN 46526

19-Aug-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy:
  • Office Courtesy: Excellent

Barbara Mitchell
Three Rivers

18-Aug-2020

Technician: hellotbowers82@gmail.com

Very happy with the service. We got a new furnace put in and these guys were very professional. Thank you so much.

Shawn Arndt
Three Rivers, MI

17-Aug-2020

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

A plus for the work done today on our AC today.

Bryan And Louise Mierau
Goshen, IN

15-Aug-2020

Product or service reviewed: New System Installation

Technician: stechcv@gmail.com

Last week our hot water tank went out. We had the most professional and kind and considerate men to install a new one. It was so "normal" of an experience, like something from our "not-so-long-ago" past, and they were just being themselves. Thank you Mr. Ernie Hostetler and those two men, that to my deepest apologies I do not recall their names. I'm sure it is because we are still so overwhelmed and recovering from the shock that a company with employees like this are still in existence.

Mrs. Ronald Fox
Goshen, IN

13-Aug-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Brenda Miller
Elkhart, In

12-Aug-2020

  • Timely Service: Excellent
  • Overall Quality:
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Kendall Miller
Goshen

12-Aug-2020

Product or service reviewed: Air conditioner and furnace

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Good

Jennifer Albert Air and heating
GOSHEN

31-Jul-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Stephanie Crone
White Pigeon

28-Jul-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Wayne Brenda Miller
Elkhart Indiana

28-Jul-2020

Product or service reviewed: Repair of geothermal

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Michael Lampen
Jones

24-Jul-2020

Product or service reviewed: Bi-annual inspection

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Good job. Nate answered all my questions.

Edwin Burkmire
Middlebury, In 46540

23-Jul-2020

Technician: eugenestech@gmail.com

dang good!

Steiner
Elkhart, IN

21-Jul-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Always makes an effort to come the same day you call. Very reliable.

James B. Brannigan
Three Rivers mi

16-Jul-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Good

Shirley is absolutely a wonderful person. I feel so comfortable with her. She’s priceless.

Debbie Hoffmaster
Three Rivers MI

16-Jul-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Good

15-Jul-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy:

Merle and Mary K Yoder
Millersburg In 46543

15-Jul-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Tom Yarger

13-Jul-2020

Product or service reviewed: serviced our central air unit

  • Timely Service: Good
  • Overall Quality: Good
  • Work Value: Good
  • Technician Neatness: Good
  • Technician Courtesy: Good
  • Office Courtesy: Good

your company was great Terry called to let me know he had a tech on his way and he should be there in 30 minutes, Eugene was great took a look at everything and quickly found the problem and solution

Patty Baba
White PIgeon, MI 49099

10-Jul-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Glen Blinn
VICKSBURG

10-Jul-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Susan Marks
Elkhart IN

09-Jul-2020

Product or service reviewed: Air-conditioning Maintenance service

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Shirley has ALWAYS been friendly, courteous and professional, She is such a pleasant person to work with. Awesome job as usual Shirley! Thank You!

Lance E Hochstedler
NEW PARIS

08-Jul-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy:

shirley Gil
New Paris, In

08-Jul-2020

Product or service reviewed: installed a new compasator

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Bruce Horein
Wakarusa, IN 46573

07-Jul-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Susan Marks
Elkhart IN

01-Jul-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

fast response time , Sam the tech was great

jim long
Shipshewana

30-Jun-2020

Product or service reviewed: Service

  • Timely Service: Excellent
  • Overall Quality: Good
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Good

Joe Taylor, Mendon United Methodist Church
Mendon, Michigan 49072

30-Jun-2020

Product or service reviewed: Diagnosed, replaced contactor and capacitor for compressor!

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Responded and fixed the issue, within about an hour of my call! So grateful for quick service in the heat of July!!! Thank you, CVC!

Patricia Nuyken
Goshen, IN

29-Jun-2020

Product or service reviewed: Air conditioner check/service

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Friendly tech

Bill
Goshen, IN

25-Jun-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Ruth Ellen Dean
Goshen

25-Jun-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Mary Kinsman
White Pigeon MI

24-Jun-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Excellent service and very dependable

James B. Brannigan
Three River Mi

23-Jun-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

23-Jun-2020

Product or service reviewed: air conditioner maintenance

  • Timely Service: Excellent
  • Overall Quality: Good
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Enjoy Shirley and her professionalism and manner. Don't know about questions on quality of work or value of work, but assume things were done properly.

Robert Brown
Elkhart, In 46514

23-Jun-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Gary Earnhart
Goshen

23-Jun-2020

Product or service reviewed: Annual A/C service check

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Nate did an excellent job. He is very knowledgeable of the operation of our equipment. I don't think anyone has ever checked the capacitor or it has always been in range. Corrected the thermostat so it gives the correct reading.

Willard Heath
Mendon

22-Jun-2020

Product or service reviewed: Rannai Hot Water System

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

We lucked out. Sam was in Mishawaka and was at our home in an hour! He fixed the problem quickly. He is an excellent rep of your company.

Kent Slocum
Mishawaka,IN

17-Jun-2020

Product or service reviewed: Bryant

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Vicki L Shepard
SHIPSHEWANA

17-Jun-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

david booko
THREE RIVERS

16-Jun-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Sherrie Beringer
North Liberty

02-Jun-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Michelle Kite
ELKHART

11-May-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy:

22-Apr-2020

Product or service reviewed: service

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Please note the spelling of my address, it's "N. Greene road" instead of "N. Green road". Thanks!

Jan Oostland
Goshen

14-Apr-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Shawn Strawser

09-Apr-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Randall Bontrager
Shipshewana

02-Apr-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Esther Van Marel
Marcellus, Michigan

27-Mar-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

I praise Sam for his expertise service.

sherry willard
Elkhart.in

23-Mar-2020

Product or service reviewed: humidifier humidistat replaced. checked furnace. installed air purifier

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Eugene was very curtious and professional.

Wilma Mast
Middlebury

19-Mar-2020

Product or service reviewed: Service

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Responded to my problem in a very prompt and professional manner.

Randy Miller
Centerville, Michigan 49032

14-Mar-2020

Product or service reviewed: Maintenance

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Found fan belt getting, reset limiting switch, now the fan is running for less than a minute, goes off and comes back on many times every hour. Someone is supposed to come replace the belt hopefully on Monday. They will need to adjust the limiting switch again.

Mary Middleton
Three Rivals

27-Feb-2020

Product or service reviewed: Ball valve

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Good

David Duncan
Dowagiac, Michigan

26-Feb-2020

Product or service reviewed: Geothermal

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

This is the 2nd time I have used Crystal Valley and both times the Tech was very professional and very informative

Kevin Evans
Constantine, MI

19-Feb-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Sams a good dude and explains everything very good

jim long
shipshewana, in

14-Feb-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Fair
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

ton hilton
Three Rivers

11-Feb-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

very professional , explained issues in detail

hubbard feeds
shipshewana, in

10-Feb-2020

Product or service reviewed: Water Furnace

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy:

Everyone is so friendly and considerate. Would recommend Crystal Valley to friends.

Charles Lamb
Goshen, In. 46528

10-Feb-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

hubbard feeds
shipshewana, in

04-Feb-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Good

Sam was extremely knowledgeable and detailed.

Patrick O'Connor
Bristol

03-Feb-2020

Product or service reviewed: repairs

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Mike Morris

03-Feb-2020

Product or service reviewed: Furnace

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Linda
White pigeon, mi

03-Feb-2020

Product or service reviewed: Warranty question

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Paul
MIDDLEBURY

30-Jan-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Eldon Heatwole

30-Jan-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Eldon Heatwole

27-Jan-2020

Product or service reviewed: Geothermal PM

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Would like to have technician update the maintenance tag on the furnace noting that the PM was done and what was done. This helps the homeowner keep an accurate record of the history of things checked and maintained on the machine. Also, it would be really helpful to know that some kind of checklist was indeed completed? If it is, could we get a copy?

Roelf Kuitse
Union

24-Jan-2020

Product or service reviewed: hope it lasts longer than before

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Sam was very nice guy seemed very honest with my questions did great work would recommend him for a raise

Michael Truax
Bristol

21-Jan-2020

Product or service reviewed: FURNACE OUTAGE

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

RACHEL M WISE
Goshen

17-Jan-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Charles Lamb
Goshen, In

14-Jan-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Mike Morris
SOUTH BEND

08-Jan-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Roberta Fisher
THREE RIVERS

07-Jan-2020

Product or service reviewed: Service to tankless water heater

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Scottie stob
Edwardsburg mi

04-Jan-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Chris Cratin
White a Pigeon, MI

03-Jan-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Jeff

03-Jan-2020

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Sam was extremely courteous and professional. He did a great job thoroughly explaining the problems and options for repair or replacement. He did not pressure us in any way to make a rushed decision. Overall he did a great job!

Dave Blessing
Goshen, In

23-Dec-2019

  • Timely Service: Excellent
  • Overall Quality: Good
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Good
  • Office Courtesy: Good

19-Dec-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Donald Newcomer
Shipshewana

19-Dec-2019

Product or service reviewed: Furnace repair

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Good

Keep hiring people from Orville Ohio!

ABRAM N BRUBAKER
JONES

16-Dec-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Brad haines
Elkhart

14-Dec-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

13-Dec-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

If I did not have the opportunity to take this survey I would have called to let you know how great Sam was. He is very professional and answered all of my questions and concerns.

Larry Hollenbach
South Bend, In 46619

13-Dec-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Charli Hurley
IN

27-Nov-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy:
  • Office Courtesy: Excellent

Dave ives

27-Nov-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Absolutely thrilled with the service! So Thankful for Crystal Valley!

Pam Mendenhall
Elkhart

21-Nov-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

21-Nov-2019

Product or service reviewed: fixed Rust Inhibitor

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Beryl Loomis
Three Rivers, MI 49093

20-Nov-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Larry W Miller
Topeka

19-Nov-2019

Product or service reviewed: Tankless water heater

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Carl
Goshen, Imdiana

15-Nov-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

15-Nov-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Dave Ives
Whit Pigeon Michigan

13-Nov-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

08-Nov-2019

Product or service reviewed: fixed Rust Inhibitor

  • Timely Service: Good
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Beryl Loomis
Three Rivers, MI 49093

08-Nov-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Mike healey
LaGrange in 46761

01-Nov-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Lisa brunner
Jones

01-Nov-2019

Product or service reviewed: Repaired the furnace

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

You always do a great job. Thank you!

James Stiver
Middlebury

29-Oct-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Lynn Gross

26-Oct-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Rev. McNeal Stewart
Elkhart

24-Oct-2019

Product or service reviewed: Rennai tankless water heater

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Sam was absolutely FANTASTIC! Courteous, thorough, and extremely knowledgeable. You’ve definitely gained a new customer for all my heating and cooling needs!

Jon Stallman
Middlebury, IN

22-Oct-2019

Product or service reviewed: Repair

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

What a company of Excellence! It starts with the owners and is also displayed in their employees. The manager Terry was in contact with me to make sure the appointment was made when we had trouble with our geothermal, and assured us of what time the technician, Sam, was coming. Sam is very professional, polite, and extremely knowledgeable! He took the time needed to not only assess the problem and fix it quickly, but he helped us understand the unit and how to be proactive and prepare for the seasons to come with using our geothermal to maximum efficiency. We are amazed at the excellence in this company! Thank you!!!

Brent & Charda Lively
Goshen

22-Oct-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

22-Oct-2019

Product or service reviewed: Diagnosis on fan

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Sam was very helpful and courteous while quickly getting to the root cause of the problem. I really appreciate his technical ability, thanks.

David T Druhan
Bristol

21-Oct-2019

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Good
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

steve troyer
middlebury

15-Oct-2019

Product or service reviewed: Limiting switch for fan

  • Timely Service: Excellent
  • Overall Quality: Excellent
  • Work Value: Excellent
  • Technician Neatness: Excellent
  • Technician Courtesy: Excellent
  • Office Courtesy: Excellent

Mary Middleton
Three Rivers

01-Nov-2017

Product or service reviewed: Numerous

I have been using Crystal Valley Comfort nearly 15 years for all of my residential HVAC needs including installation, repair, and maintenance. In all that time they have never provided any reason for me to consider ever going elsewhere. Highly skilled, professional, and great peace of mind. Thank you Crystal Valley!

Steve Krupnik
Mishawaka, IN

30-Sep-2000

Product or service reviewed: Preventive Maintenance

Technician: nwalk52@gmail.com

Bailey Farms Home
Schoolcraft, MI