Reviews

At Crystal Valley Comfort we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
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See What Our Customers Have to Say - 260 Reviews

Linda Murray
02/15/2021
Located in Mendon
02/15/2021
Located in Mendon
Crystal Valley Comfort is a fine company with a great group of employees. My furnace, which I had purchased from them some years ago, quit working on a cold Friday night. They made a service call right away Saturday morning, determined that the heat exchanger was damaged, and disconnected the furnace because of carbon monoxide emissions. Despite supply problems due to the Covid pandemic they were able to locate and install a new furnace within six days.
I would like to thank the following:
Shelia, the general manager, and her husband for bringing space heaters to my home to try to keep water pipes (and me) from freezing
Terry, for locating the new furnace and working out the warranty benefits
Travis for removal of faulty equipment, installation of the new furnace, his expertise, and his kindness
Shirley for several years of superlative yearly service on the original furnace and for orchestrating help when I needed it
And finally, my sincere thanks to Nate, who made the Saturday service call, located the nearly hidden crack in the heat exchanger, and possibly saved me from carbon monoxide poisoning.
Grateful to all of you,
L Murray
Service: New System Installation

Joe French
01/27/2021
Located in Nappanee
01/27/2021
Located in Nappanee
Our service technician was Nate. Nate was friendly & courteous. He was knowledgeable & professional. Nate was able to answer all our questions. Nate made recommendations. He explained the features and benefits of his recommendations. We were very pleased and satisfied with the service that Crystal Valley provides. We will continue to do business with them.
Service: Water Furnace check up
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